Refund policy

Thank you for shopping with SIBZ!

 Please read our return policy carefully before making a purchase.

  • No Refunds: We do not offer refunds for any products purchased through our website. All sales are final.
  • No Exchanges: We do not accept exchanges for products purchased through our website. Please ensure that you carefully review all product details before making a purchase.
  • Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. We will work with you to address the issue promptly.
  • Incorrect Orders: If you receive an incorrect order due to an error on our part, please contact us within 7 days of receiving your order. We will arrange for the correct product to be sent to you or provide you with a refund or store credit, at our discretion.
  • Return Authorization: All returns must be authorized by our customer service team before being shipped back to us. Unauthorized returns will not be accepted.
  • Return Shipping: Customers are responsible for the cost of return shipping for any authorized returns. We recommend using a trackable shipping method to ensure that your return reaches us safely.
  • Original Condition: To be eligible for a return due to damage or defect, the product must be unused and in its original packaging. We reserve the right to refuse returns of products that show signs of use or damage not caused by transportation.
  • Refund Processing: Refunds, if applicable, will be processed within 7-10 business days of receiving the returned product. Refunds will be issued to the original form of payment used for the purchase.
  • Policy Changes: We reserve the right to update or change our return policy at any time without prior notice. Any changes to the policy will be posted on our website.

By completing a purchase on our website, you agree to abide by the terms of this return policy.

If you have any questions or concerns about our return policy, please contact our customer service team at [email protected]

Thank you for choosing SIBZ!  We appreciate your business.